Privacy and Cookie Policy

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Introduction

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Rose Lettings & Property Management Ltd is committed to protecting the privacy irrespective of your relationship with us. This Privacy Policy applies to the personal data that you provide with us.  

By providing your personal data to us you acknowledge that it may be processed in accordance with this Privacy Policy. This policy is effective from 10/11/2021.

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Who is responsible for your data?

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“Rose Lettings & Property Management Ltd” (referred to in this Privacy Policy as “we”, “us” or “our”)

All information obtained will be always treated with the strictest of confidence, no information about an individual person will be given to anyone without express permission of the individual. Information received will be kept on a database and we are committed to protecting all information that we obtain from you.  Should you have any questions, complaints, or feedback about your privacy: 
 

Mail:  

Business Owner: Annette Dawson, Director

Basingstoke Office:  Rosebank, Lytton Road, Basingstoke Hampshire RG21 4BN United Kingdom

 

 

What type of information do you collect?

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We receive, collect, and store any information you enter on our website or provide us in any other way. We also collect personally identifiable information:

• Name and job title

• Contact information including email address, mobile and landline phone number

• Demographic information such as address, postcode, preferences and interests

• Other information relevant to customer surveys and/or offers

• Bank details (Landlords only)

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

How do you collect information?

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

 

 

Why do you collect such personal information?

 

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

How do you store, use, share and disclose your site visitors' personal information?

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

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How do you communicate with your site visitors?

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

 

How do you use cookies and other tracking tools?

 

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Click here to view which cookies are stored on your site visitors' computer. 

 

 

How can your site visitors withdraw their consent?

 

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, only if you consent for this to happen.

 

You may request details of personal information which we hold about you under GDPR by filling in a subject access request (SAR), this is simply an email or letter requesting your data.  There is no fee and the response time from the company is 30 days.  If you would like a copy of the information held on you please write to Rose Lettings and Property Management, 62-64 New Road, Basingstoke Hampshire RG21 7PW United Kingdom  

 

If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

 

Privacy policy updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

 

Questions and your contact information

 

If you would like to: access, correct, amend, or delete any personal information we have about you, you are invited to contact us at:

 

Mail:  Business Owner: Annette Dawson, Director

Basingstoke Office: Rosebank, Lytton Road, Basingstoke Hampshire RG21 4BN United Kingdom  

 

 

 

 

GDPR Version 2 - This policy was last updated on 19th November 2021.

 

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